Tenant Emergency Information

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What is classified as an emergency?

Below are a variety of situations that are considered emergency repairs:

  • Serious water damage or flooding internal or external
  • Serious roof leak
  • Serious fire or storm damage
  • Seriously blocked toilet
  • a burst water pipe or serious water service leak
  • a gas leak
  • a dangerous electrical fault
  • a failure or breakdown of the gas, electricity or water supply to the premises
  • a fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure (for example, broken stairs)

If your situation is not listed as an emergency repair it is considered a routine repair so please give your property manager a call during business hours to discuss.

Your Emergency Contacts are as follows:


Beachline Plumbing Services – Matt O’Keefe
0422 808 633

Master Plumbers - Dave Parkinson
0413 105 298


Scaussie Electrical & Communications – Tony
0414 797 037


Caloundra Lock & Key
54 917 193

Beachside Lock and Key - Jason
0499 441 455


Glass Repairs

Sunstate Glass
54 377 773

Sunview Glass – Lindsay
5493 1508

Aussie Emergency Glass
1800 004 411


Unity Water

1300 086 489

State Emergency (SES)

5491 6699 OR 132 500